1. Introduction
Pragmatic Play (https://pragmaticplay-jit.com) takes your privacy seriously. This privacy policy explains what data we collect, how we use it, and the steps we take to keep your information safe.
By using our platform, you are considered to have accepted this privacy policy. We recommend reading it before creating an account. If anything is unclear, our support team is always ready to help.
This privacy policy has been prepared in accordance with international data protection law (GDPR) and applicable local regulations. All operations by Pragmatic Play are licensed and regulated.
In plain terms: Your data belongs to you. We only collect what's necessary to provide our services and never sell it to anyone.
2. What Data We Collect
Pragmatic Play collects information in three ways — directly from you, automatically during platform use, and from third parties such as payment providers.
2.1 Data You Provide Directly
- Full name and date of birth.
- Mobile number and email address.
- Home address (for KYC verification).
- National ID or passport number (where verification is required).
- Payment method details (Mobile Pay/Nagad/bank account number).
2.2 Automatically Collected Data
- IP address and device type.
- Browser information and operating system.
- Time spent on the platform and pages visited.
- Gaming activity and transaction history.
- Cookie and session data.
Full payment card numbers and CVV codes are never stored on our servers. All payment processing is handled through fully secure gateways.
2.3 Data Received from Third Parties
- Transaction confirmation details from payment providers.
- Identity verification results from KYC verification service providers.
- Risk assessment data from fraud prevention services.
3. How Your Data Is Used
Pragmatic Play uses your information only for specific, legitimate purposes. The full list is provided below.
| Purpose |
Data Used |
Legal Basis |
| Account creation and management |
Name, mobile number, email |
Contract Performance |
| Payment processing |
Payment Details & Transaction History |
Contract Performance |
| Identity Verification (KYC) |
NID, date of birth, address |
Legal obligations |
| Fraud Prevention |
IP, Device & Gaming Patterns |
Legitimate interest |
| Customer Support |
Account Details & Communication History |
Contract Performance |
| Promotions and offers |
Gaming preferences, email |
Consent (opt-in) |
| Service improvement |
Usage patterns, feedback |
Legitimate interest |
4. Who Your Data Is Shared With
Pragmatic Play does not sell your data. However, certain information may be shared with specific parties in the limited circumstances outlined below.
4.1 Service Providers
Payment processors, KYC verification services, and IT infrastructure providers receive only the data necessary to perform their services. All such parties are bound by strict confidentiality agreements.
4.2 Legal Obligations
We are legally required to share information with relevant authorities when mandated by court order, regulatory request, or anti-money laundering investigations.
4.3 Never Shared
- To advertising networks or data brokers.
- Competing companies.
- Any unnecessary third parties without your consent.
Rest assured: All third parties we work with comply with international data protection standards and have signed separate privacy agreements.
5. Cookie Policy
Cookies are small files stored in your browser. Pragmatic Play uses cookies to improve your experience and keep the platform running smoothly.
5.1 Types of Cookies
- Essential cookies: Essential for login sessions and security. These cannot be disabled.
- Functional Cookies: To remember your preferences and settings.
- Analytics cookies: Used to understand how the platform is being used. No personally identifiable information is exposed.
- Marketing cookies: Active only with your consent.
5.2 Cookie Controls
You can delete cookies or block new ones at any time through your browser settings. However, disabling essential cookies may affect the platform's functionality.
6. Security Measures
Pragmatic Play uses industry-standard technology and processes to keep your data secure. Our security measures operate on multiple layers.
- SSL/TLS Encryption: 256-bit encryption is active on every connection.
- Two-Factor Authentication (2FA): For added login security.
- Firewall and IDS: 24/7 monitoring to prevent unauthorized access.
- Regular Security Audits: Third-party experts conduct regular system audits.
- Staff Training: All personnel with access to your data are bound by strict confidentiality obligations.
No system on the internet can guarantee 100% security. If you suspect a security breach, notify us immediately and change your password.
7. How Long We Retain Your Data
Pragmatic Play does not retain data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.
- Account information: For as long as your account is active, and for 5 years after closure (as required by law).
- Financial Transaction Records: 7 years (in accordance with anti-money laundering laws).
- Cookie data: Between 1 day and 2 years, depending on the type of cookie.
- Marketing Data: As soon as consent is withdrawn.
8. Your Rights
Under Pragmatic Play's Privacy Policy, you have the rights listed below. To exercise any of them, please contact our support team.
Right of Access
You can request to know what information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or incomplete information.
Right to Erasure
You may request deletion of your data where there is no legal obligation to retain it.
Right to restrict processing
In certain circumstances, you may request that the processing of your data be temporarily suspended.
Right to Object
You may object to the processing of your data for marketing purposes or on the basis of legitimate interest.
Right to Data Portability
You may request a copy of your data in a standard, portable format.
9. Minors' Data
Pragmatic Play strictly prohibits registration by anyone under the age of 18. We do not knowingly collect any personal data from minors.
If it is found that a minor has opened an account, that account will be closed immediately and all collected data will be deleted.
If a parent suspects their child has registered on our platform, please contact support immediately.
10. Policy Changes
Pragmatic Play may update this privacy policy at any time. If significant changes are made, you will be notified via your registered email or through a notice on the platform. The date of the latest update will always be visible at the top of the page.
Continued use of the platform after any changes will be considered acceptance of the updated policy.
Privacy FAQs
Frequently asked questions
No. Pragmatic Play does not share your data with third-party advertising companies. We may only send you our own promotional emails with your consent, and you can unsubscribe at any time.
Partially. Due to legal obligations, financial transaction records are retained for 7 years and account information for 5 years. Any other data will be deleted upon your request.
Yes, completely secure. Full payment card numbers and CVV details are never stored on our servers. All transactions are processed through a secure payment gateway with active SSL encryption.
Absolutely. It's your right. Submit a request to our support email and we'll send you a complete record of your stored data within 30 days.
Disabling essential cookies may affect login and security features. However, turning off analytics and marketing cookies will not impact core services.